Refund policy

30 Days Money-Back and 18-Month Worry-Free Guarantee

You may return your undamaged product with all accessories and original packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, you should pay for the return shipping costs. If the reason for return is quality-related, we will be responsible for the return shipping costs.

How does the customer claim the refund and return?

Step 1: Please provide your order number from the UBROO official website or Amazon where you purchased the product.

Step 2: Describe the problem or upload images showing the issue and send your claim to ubroobeauty@outlook.com.

Step 3: Our support team will review the issue and offer solutions within 24 hours.

Step 4: If you are not completely satisfied with our products and need to return them, please note the following:

• Buyer must provide sufficient proof of purchase.
• The defective item's serial number and/or visible proof depicting the defect are required.
• It might be necessary to return the item for quality inspection.

Step 5: Provide your return tracking number to ubroobeauty@outlook.com, and the refund will be arranged to your Amazon account within 24 hours.